top of page

Complex care 

What is Complex care?

Complex care is specialist support that is tailored the client's individual needs, it is outcome focused and tailored to meet the needs of someone with a chronic or long-term health condition. As a result of the condition, the person requires extra assistance to manage their symptoms and daily activities to live as independently as possible within their home enjoying a higher quality of life.

Our complex care services provide the client with the support they need to thrive independently while living in their home. We believe positive company and developing a consistent routine helps to manage these conditions better.


Complex care can include any condition that requires clinical support, such as Parkinson’s, acquired brain injury, spinal injury, stroke, multiple sclerosis, cerebral palsy, motor neuron disease and other neurological conditions. Interventions required can include PEG feeding, Continence Care (catheter care and stoma care), ventilator care, tracheostomy care, airway clearance etc. Please see below for more detailed information about any of our complex care packages.

Our expert medical professionals provide specialist training for our Care Professionals who also undergo regular competency checks on their knowledge and clinical skills to ensure you are receiving the optimum level of care at all times.

Our Complex Care services are designed to help people live happy, independent, fulfilled lives at home while dealing with long-term medical condition.

CARE .png

Our support staff are currently working to support service users with:

Ventilator care – support with connecting and disconnecting your ventilator including NIPPI 3 and Cpap, support changing and cleaning your filters and tubing, support in recognising and managing problems with your ventilator.

Tracheostomy care – we are able to undertake a full tracheostomy change, assist with inner cannula changing and cleaning and with care of your stoma site.

Ambu-bagging – manual ventilation where clinical signs indicate respiratory difficulties require it.

Cough assist – checking and ensuring settings are correct. Fully assisting in the use of your cough assist either manual or automatic.

Chest physio – administer prescribed plan of care from physiotherapist.

Suction – we are able to provide both shallow oral suctioning and deep suction via tracheostomy using either a closed or open suction catheter system.

Bowel care – from assisting you into the right position to digital evacuation and bowel stimulation, including use of suppositories and enema’s.

Stoma care – care of the stoma site and emptying of stoma bag.

Catheter care – including intermittent catheterisation, care of your suprapubic site and catheter and recognition and management of urinary tract infections.

Oxygen therapy – recognising the signs of oxygen desaturation such as cyanosis and assisting to apply oxygen whether this is delivered via nasal cannula, face mask or tracheostomy using cylinders or condensers.

Epilepsy management – dealing with injury arising from a seizure administration of midazolam and diazepam.

Gastrostomy care – care of the stoma site, administering medication, water and food via PEG tube using both gravity and pumps.


Motor Neuron Disease care

We can provide support in a range of ways to meet your individual needs such as hourly care, longer visits, or even live-in care to support you in managing your condition at home.

  • Enhance your independence and support you within your community. 

  • Potentially reduce health complications and hospital admissions.

  • Assist with your health needs and management plan.

  • Work with you and your healthcare team when reviewing your care needs.

Alzheimer's and Dementia care

  • Personal care

  • Social activities and lifestyle support

  • Support with memory impairment and cognitive issues

  • Cooking and meal planning

  • Housekeeping – cleaning and laundry

  • Household management/administration

  • Mobility support

  • Shopping and trips outdoors

Maintaining an active schedule in this way, with the help of a highly-trained carer, can be particularly beneficial for people with Alzheimer’s and other forms of dementia. Our one-to-one staffing model ensures that people with Alzheimer’s are assisted not just with the activities of daily life like washing and dressing, but importantly, are supported to explore their hobbies and interests, and engage in creative therapies such as music and the arts, which are proven to have a positive impact on well-being.

Learning Disability care

We offer bespoke care and specialist complex care support that is person centred, planned, proactive and coordinated for people with a diagnosis of learning disability living in their own homes in order to prevent hospital admission. Person Centred Planning promotes wellbeing and our goal is to:

  • Improve the person's quality of life

  • Maintain an individual’s dignity

  • Promote a sense of hope

  • Increase their confidence

  • Develops their self esteem

  • Develops their ability to communicate needs and wishes

  • Increases their ability to make contact with other people

  • Enhances their ability to show and receive warmth and affection

  • Grows their experience of and sharing of pleasure or enjoyment

  • Promotes healthy living

  • Builds on what they can already do.

Physical Disability care

Physical Disabiliy care at home covers a wide range of care and support for those living with the following concerns that affect us as we age:

  • Arthritis

  • Osteoporosis

  • General frailty

  • Diabetes

  • Heart and lung issues

  • Neurological conditions

  • Elective surgery

These conditions can impact our health and wellbeing in the following ways:

  • Increased risk of falling

  • Muscle weakness

  • Pain

  • Joint problems

Physical Disability care enables a person to do as much as they can independently, with the right level of care and support, focusing on ensuring a person’s safety and rehabilitation so they can live a fulfilled and meaningful life.

You’ll be fully supported to live life the way you want to, and our wonderful carers will ensure that the tasks and routines that you want to undertake are within your reach.

MS Care (Multiple Sclerosis) 

Multiple Sclerosis (MS) is a lifelong disease, usually diagnosed in young adults. It affects the brain and spinal cord causing a variety of symptoms which may impact on a person’s vision, mobility, sensation and thought processing to name but a few. Symptoms can be mild or at times cause significant disability.

Complex care services we offer:


Type of support available:


Our complex care packages are overseen by our team of clinical experts. So, whether you need 24-hour care as your condition progresses or daily visits from a local carer to support with a catheter, our clinical team will carry out a detailed assessment to ensure you have exactly the right care in place for you.  Care options available include the following,

  • Visiting care
    We have a dedicated team of carers who can visit your home for a minimum of one hour.  Frequency of visits
     can be arranged to suit an individuals needs for example one person may require two visits a day another person might require three or four visits a day. 

  • Respite Care
    This is where care is provided on a short-term basis, e.g. for two weeks to give the regular carer a break.

  • Live in care
    This is an arrangement where a carer moves into the home of your loved one to provide round-the-clock care and one-on-one support as required.

bottom of page